United
Kingdom

Shop Terms & Conditions

 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. WE DRAW YOUR ATTENTION TO YOUR RIGHTS OF RETURN AND CANCELLATION IN CLAUSE 8 AND THE LIMITS TO OUR LIABILITY IN CLAUSE 9.

  1. Our Contract

1.1 These Terms and Conditions govern the supply of goods sold by Securian Industries Limited (Company number No. 11730150) of 1 Mariner Court, Calder Business Park, Wakefield, WF4 3FL (we and us) to the customer (you).

1.2 All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us either (as applicable): (i) by delivery of the goods to you in accordance with these Terms and Conditions; or (ii) by providing the goods you have purchased to you in-store, at which point a legally binding contract is constituted between you and us.

1.3 The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.

1.4 The goods supplied by us are security aids they are not a substitute for ensuring you store and secure your possessions safely using usual or normal precautions.

  1. Ordering

2.1 On our website, you may place an order to purchase a product advertised for sale by following the onscreen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the “order and pay” button on the checkout page.

2.2 All orders placed by you and purchases of goods by you from us, are subject to acceptance by us (as described in clause 1.2). We may choose not to accept your order or purchase for any reason and will not be liable to you or to anyone else in those circumstances. Without limiting the foregoing or any other provision of these Terms and Conditions, the following are circumstances where we will refuse to accept an order:

2.2.1     where goods are not available (although we will aim at all times to ensure the website is as up to date as possible in terms of stock levels it will not always be possible to do so);

2.2.2     where we cannot obtain authorisation for your payment;

2.2.3     if there has been a pricing or product description error;

2.2.4     if you do not meet any eligibility criteria set out in these Terms and Conditions;

2.2.5     if the order is to be delivered outside of the UK. For orders outside the UK, please contact us at info@securian.store;

2.2.6     we reserve the right to not accept any order that we deem offensive.

2.3 Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.

2.4 Unfortunately, because of the nature of selling via the internet and product variability, we cannot guarantee that the product shape, colours and materials will be of an exact likeness as seen or as described.

2.5 Although we strive to portray images in a realistic light, sometimes we are governed by what imagery is available. Product imagery is sometimes displayed in an aesthetic manner (mood shots may be used) and may not necessarily be in conformance with the approved or intended use of such products.

2.6 Any drawings, illustrations, descriptions, advice, or advertising produced by us or contained in our catalogues or brochures or online are produced for the sole purpose of giving an approximate idea of the goods and we shall not be liable to you for any amendment or deviation from this in respect of the Goods.

2.7 All sizes, weights, capacities, dimensions and measurements indicated on the website for our goods will have a tolerance of no more than 5%. Although every effort is made to keep our website and catalogues up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.

2.8 The packaging of the products may vary from that shown on the website or in a catalogue and we reserve the right to change or amend the packaging at any time (for example for the colours or designs used or the materials used in the manufacture of the packaging). We shall not be liable to you in connection with any such change or amendment.

2.9 We reserve the right to change the specification of our goods, the materials, the specification of materials, the construction or means of manufacture of our goods at any time. This may include, for example, using different metals, composites or alloys in the manufacture of the goods to those shown on the website or a catalogue or in the pictures or descriptions of the goods on the website or in any catalogue.  We shall not be liable to you in respect of any such change in relation to the goods.

2.10 Any advice given by us as to the suitability of any good or their usage in a particular context or location shall be provided for guidance only and any such statements, whether oral or in writing, shall not be relied upon by you against us. Such statements shall not form part of these Terms and Conditions. You must make your own judgement as to the economic, practical and other suitability of the goods before you order.

2.10 All orders are subject to all parts and materials used in the manufacture of the goods remaining available for supply to us and such not being defective or incapable of being used in the goods.

  1. Price & Payment

3.1 The price payable for the goods you order or purchase is as set out (as applicable) in store and on our website at the time you submit your order or, if you order from one of our catalogues, as set out in the catalogue from which you order provided it is a current catalogue, plus any charges for delivery as advised to you. All prices are shown in pounds sterling (£) and include the current applicable VAT rate unless otherwise stated. All prices shown are exclusive of delivery.

3.2 Prices and delivery charges are liable to change at any time, but the changes will not affect orders in respect of which we have already sent you an order confirmation. We also reserve the right to change the price of commodity goods, such as copper, at any time due to market conditions but we will confirm the prevailing price with you before accepting your order or purchase. We are not obliged to accept your order or purchase for such goods and may decline it or limit the order quantity.

3.3 Occasionally, we advertise goods at a promotional price. You must quote the relevant promotion code, otherwise you may be charged the full price.

3.4 Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

3.5 We must receive payment for the whole of the price of the goods you order and purchase, and any applicable charges for delivery, before your order can be processed.

3.6 For website orders, payment can be made by most major credit or debit cards or PayPal, by completing the relevant details on the checkout page.

3.7 By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it. By using PayPal you confirm that the PayPal account being used is yours.

3.8 All credit/debit card holders are subject to validation checks and authorisation by the card issuer. All PayPal payments are subject to authorisation by PayPal. If the issuer of the card or PayPal refuses to authorise payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being delivered or provided to you. We are not responsible for the card issuer or bank charging the holder of the card as a result of our processing of your credit/debit card payment in accordance with your order or purchase or if PayPal charges you for making the order.

3.9 We recommend that you do not communicate your payment card details or PayPal details and password to anyone, including us, by email. Subject to clause 9.5, we cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.

3.10 If you are a trade customer, you are responsible for all orders placed by your employees and for any purchases made on cards issued to you and we are not bound by any individual order limit you may impose on your employees.

3.11 You may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim, which you may have, or allege to have.

3.12 We shall be entitled at all times to set off any debt or claim which we may have against you against any sums due from us to you.

3.13 The format of our invoice and statements to you will solely be dictated by us.

3.14 If payment for your order is unsuccessful the goods may still be dispatched and the sale will be deemed to have occurred. In such circumstances:

3.14.1 you will remain responsible to us for the payment in full of the price and delivery charges (and all other costs incurred by us) in relation to the goods;

3.14.2 we will re-attempt payment through use of the same payment method; and

3.14.3 it is your responsibility to ensure sufficient funds are available to process the payment for the order or update payment details if required.

3.15 If payment is not processed when re-attempted by us we reserve the right to recover the debt through alternative means, either directly or through a third party debt collection agency.

3.16 We may contact you via email, letter, call or text to retrieve the funds.

3.17 If you fail to settle the outstanding balance or contact us within ten days of the delivery date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of our bank at the time the debt was incurred. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any outstanding amount.

3.18 If the payment has not been settled or we do not gain any satisfactory guarantee for payment your contact details and order information may be referred to a third-party debt collection agency. You will be liable for any fees or charges incurred due to this referral.

  1. Delivery & Title

4.1 Unless you choose to collect the goods instore/from one of our trade counters (including via any Click & Collect service we may offer from time to time) and except in exceptional circumstances (as contemplated in clause 11), we aim to deliver (but this is an estimation only) the goods in accordance with your order usually within the stated delivery time but not more than 30 days after the day you place your order, unless otherwise agreed between you and us, subject always to clause 6 and 11. We reserve the right to deliver an order in instalments by separate delivery shipments. Further information about delivery of our goods can be found at www.securian.store/delivery which also sets out our estimated delivery times. The delivery date is the day of delivery to you.

4.2 Time is not of the essence for delivery or otherwise under or in relation to these Terms and Conditions.

4.3 Before placing your order, please refer to the delivery options set out on (as appropriate in relation to your order) our website or in our catalogues to ensure that we can deliver to your address. A valid signature may be required on collection or delivery. In the event that you have not received all the goods within the stated delivery time, you must notify us immediately by email to info@securian.store. We strongly suggest that you do not schedule or commence any installation work until after you have received your order and checked all the goods are suitable for your purposes and do not have any defects or missing parts.

4.4 For reasons of health and safety and to avoid any property damage, items can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location. We will not provide any unpacking, installation, fitting or waste removal services upon delivery. All goods have installation instructions (and a description of the required tools/equipment needed to install the goods) with copies of these instructions being available on our website at www.securian.store.

4.5 You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery and any administration fees associated with re-arranging delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods.

4.6 Without prejudice to clause 4.5, upon delivery of the goods to you or collection of the goods by you, the goods shall be at your risk and responsibility. In spite of delivery or collection, ownership (also known as “title”) in the goods shall not pass to you until you have paid the price for the goods in full and, where other sums payable to us from you are overdue, you have paid those sums too. Until title in the goods passes from us to you, you shall: (i) not be entitled to use the goods; (ii) safely hold the goods for us; (iii) return the goods to us immediately if we ask you to; and (iv) be liable to us for any loss, damage or destruction of the goods. In addition, until title in the goods passes from us to you, you shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property. You grant us an irrevocable licence to enter, with or without vehicles, any of your premises for the purpose of inspecting or repossessing the goods.

4.7 You should check your order carefully when it is delivered to you. In the event of any goods delivered by us being damaged in transit, or failing to match the items ordered by you, then you should notify us promptly as set out in clause 8 below. We use independent couriers in order to deliver goods to you a quickly and efficiently as possible. We need to hear from you as soon as possible if you believe that your order has been damaged in transit so that we can investigate the matter with our couriers.

4.8 Most deliveries will require a signature on delivery meaning someone must be available at the address you have nominated for delivery in order to sign for the goods. Where this is the case, if you are not going to be available at the delivery address on or around the proposed delivery date, please let us know at either  info@securian.store or by telephone at 0330 333 7279 so we can re-arrange a delivery date or a means of delivery without needing to have somebody sign for it. If delivery is not possible because you are unavailable to sign for the goods, our courier will deal with this in accordance with its terms and conditions which may require it to return the product to us. In that event we can rearrange delivery to you but this may, at our sole discretion, incur a further delivery charge and an administration charge at our usual rates.

4.9 Without limiting any other clause of these Terms and Conditions, we cannot be held liable for any losses, damages, expenses, costs, claims and any other liabilities suffered or incurred by you caused by or connected with late delivery or failure to deliver by the our appointed courier.

  1. Click & Collect Services

General
5.1 The terms set out under this clause 5 apply in relation to any orders where these are ordered to have the benefit of any “Click & Collect” services we may offer from time to time. To the extent such services are not made available on our website in relation to any or all goods, then this clause 5 shall not be applicable, and you shall have not ability to seek to rely on, this clause 5 or to seek a Click and Collect service.

5.2 These services are available on goods marked as available for “Store Collection” on our website or in our catalogue from time to time.

Ordering
5.3 In accordance with clause 1.2, acceptance of your order and the formation of a contract between us will take place when we hand the purchased goods over to you in-store. The goods will be deemed delivered at that time and point too.

5.4 If you need to cancel your order after you have submitted it, please contact us at either  info@securian.store or by telephone at 0330 333 7279 not less than one working day prior to the agreed collection date. Failure to do so, or where the collection date is sooner than this, will mean you will not be permitted to cancel your order and will still be charged for the goods notwithstanding that you have not collected them and the order been fully completed.

Collection
5.5 Before you place your order you will be asked to confirm which in-store location you wish to collect the item from. You must collect the item from the location you select.

5.6 Subject to clause 6, where your goods are in stock at your chosen in-store location, we will endeavour to make the goods available for collection by you at that location within [2 hours] during store opening times after we receive your order and successfully process your payment.

5.7 Subject to clause 6, where any goods you order are not in stock at your chosen in-store location on the day of ordering, these can usually be made available for collection from 12pm on the [third]  working day after we receive your order and successfully process your payment. If it is likely to be longer than this (for example because we are awaiting parts in order to assemble our goods) we will contact you as soon as possible after your order is placed and give you an indication of when we think the goods may be available for collection (time not being of the essence). Alternatively, where possible you can part-collect the available goods in line with clause 5.6 and collect the balance of your ordered goods when these are available.

5.8 Where we offer an in-store collection service, goods are available for collection only during normal opening hours for the relevant location as set out on our website.

5.9 We will carry out an in-store verification before you can collect your goods which will require you to present picture identification to verify your name and invoice address. If you have paid by credit/debit card, this verification may also involve you inserting the card you used to make the purchase in to a chip and pin machine and inserting the PIN. Therefore, you must bring your picture identification and payment card with you when you collect your goods. If you have paid by PayPal, as well as your picture identification you will need to bring the confirmation email you received confirming your order and payment having been made for the goods.

5.10 If you do not collect your order within 21 days then your order will be cancelled and the value of your order will be applied as a customer credit. Please call or visit us to arrange a refund.

  1. Availability

6.1 All goods are subject to availability.

6.2 While we endeavour to hold sufficient stock to meet all orders and purchases, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed.

6.3 We may, at our discretion, process any part of the order which is available. Where goods are out of stock, we will refund you the price paid for such goods as soon as possible and in any case within 14 days or, in our absolute discretion, raise a credit to offset the amount invoiced to you.

  1. Intellectual Property

7.1 Notwithstanding any transfer of title to the goods, all intellectual property rights (registered and unregistered) in the Goods shall remain our property and shall not interfere with or otherwise obscure any copyright or similar intellectual property rights notices attached to the goods or their packaging.

7.2 In addition to the provisions of clause 7.1, we are the owner or the licensee of all intellectual property rights (registered and unregistered) in our website (and the contents of the same), logo and brand.

7.3 We reserve all our rights in relation to each and all of our intellectual property rights.

7.4 You may print off one copy, and may download extracts, of any pages from our website for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors.

7.5 If you post comments on the Goods or our service to any website, blog or social media network (“commentary”) you must ensure that such commentary represents your fairly-held opinions.

7.6 For the purposes of this clause, intellectual property rights shall be understand as meaning: patents, utility models, rights to inventions, copyright and neighbouring and related rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

  1. Cancellation, Returns & Refunds

Cancellation and returns

8.1 We want you to be entirely satisfied with every purchase made from us and we aim to offer you excellent quality, value and service at all times.

8.2 You will inspect the goods delivered to you within a reasonable time after delivery to you and you will be deemed to have accepted the products unless you notify us in accordance with this clause that you want to cancel your order or you notify us in accordance with this clause that the goods are faulty. If no such action is taken, we will consider the goods as being as described, of satisfactory quality and fit for their purpose, and may not accept any rejection or cancellation at a later date. Your statutory customer rights are not affected.

8.3 The goods we sell are for regular and repeated use and are expected to take scraps and knocks received in the cause of normal use. Our goods are not show models and therefore they may have some minor scratches, scuffs or other marks when you receive them. You do not have a right of cancellation or right to seek a refund for such minor issues.

8.4 If you wish to return any goods for exchange (for example if they are faulty) or you have decided not to keep it, please contact us at either info@securian.store or by telephone at 0330 333 7279 within 30 working days from the day after the date of delivery of the goods to request a returns authorisation number or reference. Please quote your full name and you order number which you will find on your order confirmation and the delivery note. Please explain the reason why you want to send your goods back.

8.5 When returning goods in accordance with clause 8.4, you must return goods in the condition you received them and therefore capable of re-sale. The returned goods must be returned in their original packaging and with all components, instructions and also any promotional items received (including free gifts) or discounted additional products. The goods must be returned to our business premises and returns address is Mission Works, Sude Hill Mill, New Mill, Holmfirth, HD9 7BL. Please keep proof of any postage. Posting is your responsibility and if the package is lost we will be unable to refund or exchange an item.

8.6 The cost of returning the goods to us is for you to bear unless we agree otherwise in writing with you (see further below in relation to faulty goods).

8.7 Assuming you have a right to cancel and have complied with the requirements of these Terms and Conditions in relation to your right to cancel, we will refund you the price paid for them within 14 days after we receive the goods you returned to us. Where you return all of the goods in an order, we will also refund the delivery charges paid (although we may elect at our sole discretion not to refund any re-delivery charged referred to in clause 4). Where you return some of the goods in an order, we will not refund the delivery charges.

Faulty Goods

8.8 Where the goods are being returned because they are faulty or incorrect, we will meet the cost of return delivery, but we ask that you allow us to nominate the means of returning the goods to us. We may also wish to inspect the goods you suggest are faulty before we agree to send any replacement.

8.9 Without prejudice to your right to return unwanted items generally under this clause 8, if you have notified us of a fault or defect with the goods within 30 days of delivery or collection, you have a right to reject the goods and receive a full refund, or alternatively we will endeavour to provide a replacement. Any refund provided for a faulty good will be paid and dealt with in accordance with clause 8.7.

General provisions on Cancellation, Returns & Refunds

8.10 We may ask you to provide pictures or videos of the goods prior to agreeing to any refund or any exchange of goods under this clause 8.

8.11 Your rights of cancellation and exchange under this clause 8 do not apply where the goods have been mis-used, damaged, modified, broken, or have suffered or show signs of unreasonable use or where the fault or defect arises as a result of incorrect installation or fitting otherwise than in accordance with the instructions provided us. For these purposes, unreasonable use includes handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. We will withhold any refund until we have received the goods.

8.12 Your right of cancellation does not apply to goods that are cut or mixed to your requirements, made to measure, made to order, made to your specifications or clearly personalised. Your right of cancellation does not apply to goods which are not suitable for return due to health protection or hygiene reasons if you have opened the product packaging after delivery or collection.

8.13 It is your responsibility to take reasonable care of the goods until they are received by us. If you fail to take reasonable care of the goods before they are returned to us, or the goods are damaged during the course of being returned to us, and this results in damage or deterioration, we have the right to reduce your refund for the reduction in value up to an amount equal to the full purchase price.

Legal Rights as a Consumer

8.14 The provisions of this clause 8 do not affect your legal rights if you are a consumer.

  1. Liability

9.1 If you purchase goods from us as a consumer (which means anyone who acts outside the course of their business, trade or profession), to the extent not prohibited by law, we accept no liability for any:

9.1.1 loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);

9.1.2 indirect losses and any loss which arises when we are not at fault or in breach of these Terms and Conditions; and

9.1.3 any consequential losses.

9.2 If you are a trade customer, we shall have no liability to compensate you (whether in contract, tort (including negligence), breach of statutory duty or otherwise), other than any refund we make under these Terms and Conditions or otherwise at our discretion.

9.3 Without prejudice to clause 9.2, if you are a trade customer, we shall not be liable to you (whether in contract, tort (including negligence), breach of statutory duty or otherwise) for any: (i) loss of profits, business, contracts, goodwill, business opportunity and other similar losses, or any business interruption; or (ii) indirect or consequential loss, neither will we be liable to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.

9.4 If you are a trade customer, you acknowledge and agree that these Terms and Conditions constitute the entire and only agreement between us.

9.5 In all cases, our liability to you shall be limited to the amount paid by you for the goods you purchased from us and in relation to which you have suffered a loss.

9.6 Nothing in these Terms and Conditions is intended to affect your legal rights if you are a consumer, nor is it intended to exclude or limit our liability to you for fraud, fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability which cannot be limited or excluded as a matter of applicable law.

9.7 Goods are intended for use in the UK only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK. All goods are sold in accordance with our specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with the goods.

9.8 If you are a trade customer and subject to clause 9.6, we will not be responsible to you or, in the event that you are undertaking work for another person, to any other person, for the use or installation of any goods by you. Accordingly, if you are a trade customer, you hereby agree to hold us harmless from and indemnify us in full against any liability associated with, any claim or allegation that we are responsible for any failings in the installation or use of goods that we supply.

  1. Termination

10.1 We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are or are reasonably likely to be commenced by or against you alleging bankruptcy or insolvency or an administrator, receiver or administrative receiver is appointed or is reasonably likely to be appointed over all or part of your undertaking and assets. Upon termination, any payments you owe to us (even if they are not yet due for payment) will be immediately due and payable and we shall be under no further obligation to supply goods to you.

  1. Events Beyond Our Control

11.1 We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder or for any other liability, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, epidemics, pandemics, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, mechanical failures, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition or restrictions of imports or exports).

  1. Disposal of Electrical and Electronic Equipment

12.1 The WEEE regulations (January 2013) ensure that the amount of waste on certain electrical and electronic equipment is reduced, separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered). If you are a trade customer, you agree that the collection, recovery/treatment and disposal of non-household Electrical or Electronic Equipment purchased from us will be your responsibility. In the case of household waste, please take this waste to your nearest Designated Collection Facility (DCF) where special facilities exist for correct disposal. To find your nearest DCF please visit the following web site: www.recycle-more.co.uk.

  1. General

13.1 If any provision of these Terms and Conditions (including any provision in which we exclude or limit our liability to you) is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.

13.2 All images are for illustration purposes only. Contents / accessories shown in images are not included unless stated in product description.

13.3 Any complaint can be communicated directly to us. We will endeavour to deal with your complaint within ten working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.

13.4 These terms and conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these Terms and Conditions as revisions are binding upon you. Revised Terms and Conditions will have been deemed to have been provided to you by us making the same available on our website.

13.5 A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

13.6 You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions. We may do so however.

13.7 Nothing on these Terms and Conditions affects your statutory rights.

13.8 All notices given by you to us must be given to Securian Industries Limited at our contact details set our below or by email to info@securian.store. We may give notice to you at either via our Website or via the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or two days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

  1. Contact Details

14.1 Our contact details are as follows:

Registered office: 1 Mariner Court, Calder Business Park, Wakefield, WF4 3FL

Business Premises and Returns address: Mission Works, Sude Hill Mill, New Mill, Holmfirth, HD9 7BL

Email: info@securian.store

Office Hours: 9am to 5pm Monday to Friday

Office telephone: 0330 333 7279.

  1. Privacy Policy

15.1 When you provide us with personal information (whether purchasing from us or registering with us or otherwise) by doing so you agree to our Privacy Policy in its entirety (a copy of this is available at www.securian.store/privacy-notice).

  1. Dispute resolution

16.1 These Terms and Conditions are governed by and should be construed in accordance with English law. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.

© Securian Industries Limited. Drawings, photographs, part numbers, layout and style are considered property. Reproduction in whole, or in part, is strictly prohibited without written permission. Quantities and measurements are approximate. Trademarks acknowledged. Exact products may vary from those shown. All products subject to availability.